All travel bookings must be confirmed in writing to Endemika Madagascar’s official email address. Any preliminary discussions by telephone, messaging or any other means must be followed by a confirmation email.

The booking is only confirmed once we have received a completed and signed booking form, together with a deposit of 30 per cent of the total cost of the trip.

It is the customer’s responsibility to check that the information provided is correct (spelling of names, valid identity documents, etc.). Endemika cannot be held liable for any consequences arising from incorrect information.

Endemika Madagascar offers :

• Standard and bespoke sightseeing tours in Madagascar.
• The provision of experienced tour guides.
• Organising activities (trips, walks, etc.).

The services are set out in the quotation sent to the client and in the ‘Included / Not included’ section. Any service not mentioned in the ‘Included’ section is deemed to be excluded from the package.

• Adherence to the programme confirmed.
• Take all necessary steps to ensure the smooth running of the trip.
• Provide local service providers carefully selected.
• To ensure the safety and quality of services and to provide support for passengers.
• Communicating in a transparent before and during the trip (weather, unforeseen events, cultural information, etc.).

• Comply with Malagasy laws and the rules in force at the places you visit.
• Follow the safety instructions and the guide’s recommendations.
• Respect local customs, beliefs and taboos (fady).
• Please inform Endemika of any medical conditions or physical limitations before departure.
• Do not use your stay for unlawful purposes (sex tourism, trafficking, etc.).

As a general rule, a booking is confirmed once a deposit of at least 30 per cent of the total cost of the trip has been paid.

1. Payment of the deposit

Upon confirmation of the trip, the customer undertakes to pay a deposit of 30 per cent of the total amount shown on the approved quotation. This deposit is essential to guarantee:

• Booking accommodation,
• The commitment of our teams (guides, drivers, service providers),
• The logistical arrangements for the trip.

No service will be considered confirmed until this deposit has been received.

2. Payment of the balance

The balance (70 per cent) must be paid no later than 30 days before the start of the trip. In certain cases, and only with prior agreement, the balance may be paid on arrival in Madagascar, upon collection at the airport. In this case, payment must be made in euros, either in cash or by bank transfer, with the funds already credited to our account.

3. Non-payment / automatic cancellation

If no deposit is received despite our reminders and without prior notice from the customer, the booking will automatically be deemed cancelled, without prior notice or right of appeal. The original availability can no longer be guaranteed.

4. Domestic flights

When the itinerary includes domestic flights, the fares for these flights are set out in the quotation. Their Payment is required as soon as the trip is confirmed, in addition to the deposit, in order to issue the tickets.

5. Payment methods

We accept the following payment methods:

• Bank transfer to our account (details provided upon confirmation),
• Western Union (for fast payments).

Any bank charges are payable by the customer.

1. Changes to the itinerary or services

Any request for changes (itinerary, dates, accommodation, activities, etc.) must be sent by email so that we can assess the feasibility of the request and adjust the relevant services accordingly.

• Any additional costs arising from these changes shall be borne in full by the customer.
• In the event of a change to your accommodation or activities, service providers may charge a change fee.
• In the event of a change to the dates of your stay, Endemika reserves the right to charge for any additional costs incurred. If the accommodation originally booked is no longer available, equivalent or superior alternatives will be offered.
• If the customer wishes to change their itinerary whilst on holiday, any additional services will be charged as a supplement. Services not used will not be refunded.

2. Cancellation of the trip by the customer

All cancellations must be notified in writing (by email or registered post). A refund scale applies depending on the date of cancellation in relation to the start of the trip:

• More than 5 months before departure: 50 per cent of the deposit will be refunded.
• Less than 2 months before departure: 20 per cent of the deposit will be refunded.
• Less than a month before departure: no refund.

1. Reasons for amendment or cancellation

Endemika Madagascar reserves the right to amend or cancel all or part of a trip in the event of force majeure, including:

• Government decisions or administrative restrictions;
• Political or social unrest (strikes, demonstrations, riots);
• Natural disasters (cyclones, floods, landslides, etc.);
• Public health incidents (pandemics, epidemics, quarantine measures);
• Roads being impassable or major logistical problems.

2. Proposed solutions in the event of a change

• Inform the customer as soon as possible;
• Propose an alternative solution that is equivalent or superior;
• Maintain the quality of services as far as possible.

3. Refund in the event of complete cancellation

• Reimbursement of amounts paid, with the exception of costs incurred with service providers that are not eligible for reimbursement (airline tickets, hotel deposits).
• Option to postpone the trip: a credit note for the amount paid will be issued, valid for 24 months.

4. Lack of compensation

The customer may not claim any additional compensation for changes imposed by exceptional and unforeseeable circumstances.

1. Compulsory insurance

It is compulsory to take out travel insurance. It must cover at least the following:

• Medical expenses abroad;
• Assistance and medical repatriation;
• First aid and emergency hospital admissions.

2. Cancellation insurance is recommended

It is strongly recommended that you also take out cancellation insurance in case of any personal, professional or medical circumstances that might prevent you from travelling.

3. Supporting documents to be provided

• The name of the insurance company;
• The contract number;
• A 24-hour emergency helpline.

4. Customer liability

Endemika cannot be held liable in the event of a lack of insurance or insufficient cover. In the event of a claim, the customer is solely responsible for dealing with their insurer.

The passport must be valid for 6 months after the date of departure from Madagascar and must have at least 5 blank pages. Health formalities are the responsibility of the customer.

1. Careful reading of the programme

Before departure, each participant must familiarise themselves thoroughly with the programme in order to identify the planned activities (hiking, trekking, diving, etc.) and assess whether they are feasible given their level of fitness.

2. Assessment of health status

We strongly recommend a medical check-up before departure in order to:

• To assess the ability to take part in physical activities;
• To prevent any potential health risks;
• To adjust the itinerary if necessary, before the trip.

3. Medical information to be provided

Any customer with a specific health condition (heart disease, diabetes, vertigo, allergies, asthma, etc.) must inform Endemika of this before departure. The customer remains solely responsible for their ability to complete the programme. Endemika accepts no liability in the event of an incident arising from an unreported health condition.

Valuables (jewellery, money, electronic devices, etc.) are the sole responsibility of the customer. No refunds will be given in the event of loss or theft.

Endemika is covered by professional indemnity insurance. The client remains personally liable in the event of failure to follow instructions, loss of documents, or any incident resulting from personal negligence.

1. International flights

Endemika does not arrange international flights. It is the customer’s responsibility to organise their own travel to Madagascar. Endemika cannot be held liable for any delay or cancellation of an international flight, nor for any resulting consequences (missed connections, additional nights’ accommodation, etc.).

2. Domestic flights

Some tours include one or more domestic flights. In such cases, Endemika will arrange the booking and issue the tickets. Once issued, these tickets are non-refundable and non-changeable, unless otherwise specified. For bespoke tours where flights are optional, a service charge may apply.

3. Delays and cancellations

Endemika accepts no liability for flight delays or cancellations, changes to timetables, or additional costs arising from a rescheduling. The airline is solely liable, in accordance with the legislation in force.

4. Liability for luggage

Luggage is the sole responsibility of the airline. In the event of loss, theft, damage or delay, the customer must make a claim directly with the carrier.

Any claims must be submitted by email within 30 days of returning from your trip, accompanied by all supporting documents.

These Terms and Conditions are governed by Malagasy law. In the event of a dispute, the Malagasy courts shall have exclusive jurisdiction.